Introduction
The spread of the World Wide Web and high speed computer processors has computer-based technology – henceforth referred to in this paper as ‘technology’ – become easy enough to use and of enough value for most company to pursue it as a tool for business.
Organizations are as alike and unique as human beings because of the technological advancements to help improve the functionality and security of data being processed inside the company. Similarly, group processes can be as straightforward or as complex as the individuals who make up the organization. It is vital to successfully launching a new program that the leaders understand the strengths, weaknesses of the organization or system in which they operate.
As we see Davao City it is an improving city because of many buildings build here for business purpose. One of the companies seen here in Davao City with the help of technological advancement is EMCOR, which the company we adopted and their barriers in their IS/IT implementation.
EMCOR stand for (Engineering Machinery Corporation)and it was started 48 years ago in Davao City as Engineering and Machinery Corp., a franchise dealer of International Harvester, by pioneering entrepreneur Jesus V. del Rosario, who set up Kawasaki Motors (Phils.) Corp., K-Servico Trade, Inc., International Writing Systems Phils. Corp., International Elevator and Equipment, Inc., JVR Foundation and local units of Panasonic Group of Companies. They carry a wide array of product lines like Panasonic, JVC, Philips, Sony, Sharp, Samsung, Electrolux, La Germania, Whirlpool, FS Furniture, Sanyo, Canon, Brother, Epson, Toshiba, Acer, Kawasaki, Honda, Suzuki and many others. We have also partnered with Western Union for our money transfer services. The core of our existence is our ability to provide high quality service to our customers by providing the right products at the right time, in the right place and at the right price. They also believe that as responsible members of our society, they should pursue our profit objectives in the spirit of service to the community. They believe in reconciling the profit motive of our Company with service to the nation. Thus, emcor strive to maintain a balance between the interests of our customers, employees, shareholders and the government by supporting national and local agenda for economic development, social reform, educational/scientific research, healthcare and environmental sanitation and preservation. To date, the JVR Foundation has given more than PhP200 Million in philanthropic work.http://emcor.com.ph/about.phpout.php
Barriers in IS/IT implementation
The company used a or computer-based information system which means that the transaction and data records of the company is stored in a specific application software in a computer system and being used when automates some of the information-processing activities of the company. In this situation the company uses Information System to make their work accurate. While Information Technology serves as a help of their company in terms of general ledger to financial report because it is well structured and properly documented. Long time ago internal reporting was made manually and only periodically, as a by-product of the accounting system and with some additional statistics, and gave limited and delayed information on management performance. But know through the help of technology it makes our work fast, easy, and accurate.
A barrier is defined as “any condition that makes it difficult to make progress or to achieve an objective” (WordNet, 1997). It is also the structure blocking access, a structure such as a fence that is intended to prevent access or keep one place separate from another.
Here are the following list of the barriers in IS/IT implementation of EMCOR which their company identify potential obstacles and possible solutions. These serve as a good starting point for a planning session that will make their company most effective in business.
System Failure
The companies suffer system failure that affects all transaction currently in progress but do not physically damage the database. As a cause of system failure, poor development practices are one of the most significant. This is due to the complex nature of modern software. But in contras with it is the possible solution. The company has their Daily Backup which provides a copy of computer data that is stored, e.g. a copy stored on a floppy disk, compact disk or any writable materials. In case of brownout, the company has supported data.
Problem in internet connection
EMCOR uses management monitoring system to know the transaction in any store. But because of problem in internet connection in the two stores in Mangagoy, their system cannot access in that store. But the company comes up with the possible solution. The two stores in Mangagoy are now having their own database and they have to submit it to the main branch for evaluation if that branch is improving or not.
Changing their system
In their development stage the company uses a Visual FoxPro as their front end and SQL 6.5 turns SQL 7.0 and turns to SQL 2000 which they are currently using. In changing their system sometimes their personnel is no enough knowledge about the system he is using that will cause failure of their work. But the possible solution for that is to study and train more about the system so that the user will familiarize the technique and function of the system.
Outsourcing
The maintenance of the database is through their programmer and system analyst. Also they are responsible in creating program. But sometimes their programmers also fail to do their work so that’s the time the company is pulled to do the Outsourcing.Outsourcing refers to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. It is also allows companies to focus on other business issues while having the details taken care of by outside experts. This means that a large amount of resources and attention, which might fall on the shoulders of management professionals, can be used for more important, broader issues within the company. The specialized company that handles the outsourced work is often streamlined, and often has world-class capabilities and access to new technology that a company couldn't afford to buy on their own. Plus, if a company is looking to expand, outsourcing is a cost-effective way to start building foundations in other countries.
There are some disadvantages to outsourcing as well. One of these is that outsourcing often eliminates direct communication between a company and its clients. This prevents a company from building solid relationships with their customers, and often leads to dissatisfaction on one or both sides. There is also the danger of not being able to control some aspects of the company, as outsourcing may lead to delayed communications and project implementation. Any sensitive information is more vulnerable, and a company may become very dependent upon its outsource providers, which could lead to problems should the outsource provider back out on their contract suddenly.
While outsourcing may prove highly beneficial for many companies, it also has many drawbacks. It is important that each individual company accurately assess their needs to determine if outsourcing is a viable option.
The MIS Department of EMCOR Davao has the following responsibilities. They are subdivided into four sections namely:
1.)Help Desk. The responsibility of help desk is to answer queries in case there are problem. They are also responsible to check the transaction of customer in the company and generate errors.
2.)Research Developers. Investigation into new or improved products: in business and industry, the work of investigating improved processes, products, and services and of developing new ones.
3.)Technical. They are the one who will repair some computer hardware e.g. printers, centralize processing unit (cpu), keyboard, etc. and software e.g. programs in the computers. If there are failures of the connection they are the one who will fix it.
4.)Admin Section. They are in-charge of the data and maintain the data and access the data and provide back-up of data.
Most organizations find the usual system of manual handling of data time-consuming and more prone to error and irregularities. Thus, database systems are developed to electronically keep and manage data being processed by the company. This provides the company’s potential for producing more accurate and timely information for operating, controlling, and planning purposes. The performance of every employee greatly affects the output quality of work.
EMCOR is now planning to have a Disaster Recovery System. Disaster recovery is the process, policies and procedures related to preparing for recovery or continuation of technology infrastructure critical to an organization after a natural or human-induced disaster.This system will automatically update every five minutes by the access of the internet and provides back-up and transfer to another system all the data of the company so that if something will happen to the company they can easily restore the entire file. This system also develops some feature in their database to make it easy and more precise to the users. But as of now their company is not yet ready in this system because they have enough training and knowledge about the system.
References:
http://en.wikipedia.org/wiki/Disaster_recovery
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